FAQ & Returns
What is your Return & Exchange Policy?
We want you to love your gear! If you are not completely satisfied, we’re happy to assist within the guidelines below:
Return & Exchange Window
- Returns and exchanges are accepted within 30 days of purchase
- Receipt or proof of purchase is required
Condition Requirements
- Merchandise must be new, unworn, and include original packaging and tags
Worn Merchandise
No refunds on worn merchandise, including:
- Shoes worn outdoors
- Visible outsole wear
- Dirt or debris
- Odor or staining
- Compression creasing
Exchanges / Store Credit
- Within 30 days, and at Radcliffe’s Run/Walk discretion, an exchange or store credit may be issued if eligible
Refund Method
- Refunds apply exclusively to unworn merchandise returned within 30 days with receipt
Final Sale Items
- Clearance, discounted, or promotional items may be excluded from returns
Are nutrition or fueling products returnable?
- No returns on nutrition products
How do I make a return or exchange?
- You may bring your item back to the store or ship it back
- Please contact the store first to set up a return or exchange
Additional Policy Notice
Radcliffe’s Run/Walk reserves the right to deny any return or exchange request at any time if deemed necessary.